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EMPLOYMENT
Comcast Cable April, 2010 – June, 2013
Miramar, Florida
Customer Care Billing/Technical Service Rep Dept.
• Offers products and services to meet customer needs, by exercises sound judgment by acting responsibly in the customer’s and the company’s best interest.
• Responsible for answering incoming calls regarding technical questions and problems resolution related to Comcast products as well as customer equipment.
• Handles billing overflow calls, work to minimize truck roll.
Eagle First Mortgage June, 2007 – May, 2009
Pembroke Pines, Florida
Commissioned Florida Notary Public, Licensed Mortgage Broker and Customer Care Rep
• Originate new loans, coordinating the closing of complex loans in compliance with the Banks/Underwriter stipulations and lending policies and procedures etc.
Loanstar Mortgage & Investment Corp May, 2005 – June 2007
Tamarac, Florida
Assistant Branch Supervisor, Processor and Customer Care Rep
• Mortgage Loan Processor and Assistant to Branch Supervisor. Managed branch operation and supervised (7) to (10) files a week. Processing new loans negotiating, underwriting and coordinating the closing of complex loans in compliance with the Banks/Underwriter stipulations and lending policies and procedures.
PBS&J October, 2005 - January, 2006
2001 Northwest 107 Street Miami,
FL 32940-7275 (Corporate Headquarters)
Monitoring and Management of Subcontractors and their Hurricane Clean-Up Crew’s, Doing Classification of Debris area. Writing Load Tickets for Zone/Section on Marked Company City (FHW) Maps. Keeping loads segregated as much as possible by separating vegetative loads or a C&D Load. Supervising teams and making sure they follow safety guide lines by utilizing the wearing of Construction Vests as well as Hard Hat. While on ground around loading equipment. Road Cones for proper directing of traffic as well as staying clear of private property.
Eastern Financial Florida Credit Union March, 2005 - Jan, 2006
Miramar, Florida
Mortgage Underwriter /Processor and Banking Customer Care Rep
• Underwriting Home Equity Lending of Loans Services HELOC, Credit Card Holders and second mortgages, Key functions include reviewing CLUES Refer decisions and applications for completeness. Overcoming Refer decision or identifying alternative financing solution.
• Prepare Loan Approval, Notice of Suspense or Notice of Incompleteness: and review incoming documentation within 24 hours receipt. Clearing Loan Approval conditions, issuing Notice of Adverse Action to decline, customers after 2nd level review, and updating system status as needed.
Interstate Capital Corporation January, 2003 – April, 2005
Coral Springs, Florida
Mortgage Loan Processor and Banking Customer Care Rep
• Verification of the Borrowers application, credit info relative documentation in support of the loan approval decision to the guidelines of a specific lenders/Banks. Dealing with such acceptable forms FNMA, FHLMC and many other secondary market using 1003 application forms with the borrowers info.
• Order appraisal, flood, and title; follow-up on receipt of third party documentation/services. Clear conditions and ready transactions for loan closing; escalate issues to Underwriter or Unit Supervisor. Assure that loans are processed in accordance with Company policy and procedure.
AT&T Broadband July, 2001 - January, 2003
Miramar, Florida
Customer Care Billing/Technical Service Rep Dept.
AT&T Broadband
• Technical Support specializing in helping customers identifying, analyzing and fixing faults which prevent users connecting with their systems.
• Trained customer service representatives in, the use of digital cable equipment with great accomplishments.
• Trained users in the enhancements and usability of digital products. Marketed and sold cable high-end digital components to over 15,000 Cable TV Customers.
PRC - Precision Response Corp Inc. May, 1997 - April, 1999
Miami, Florida
Customer Care Supervisor and Representative
• Worked under moderate supervision with limited latitude for the use of initiative and independent judgment.
• Trained new employees on company software, products, technical issues, and sales techniques. High-energy and professional with a turn over achievement. Performed various billing, accounting and outbound collections functions for both residential and commercial customers.